Goods are normally dispatched within 48 hours of receiving an order. With such a huge range of handcrafted products there will inevitably be occasions when an item may not be immediately available, in which case we will contact you to offer a back order, suggest an alternative or offer a credit note or refund.
We want you to be happy with your purchases. If any item is damaged on arrival please contact us immediately. We will happily replace any items damaged in transit. Undamaged products must be returned in secure packaging and arrive in good condition within 7 days of purchase to qualify for refund.
Privacy Policy
This privacy policy sets out how Carantoc Arts and Crafts Ltd uses and protects any information that you give when you use this website.
Carantoc Arts & Crafts Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Carantoc Arts & Crafts Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2009.
What we collect
We may collect the following information:
name and postal delivery address
contact information such as telephone number or email address
other information relevant to customer surveys and/or offers
What we do with the information we collect
We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:
To deliver your order
Internal record keeping
To improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will do this only occassionaly, please be reassured, we do not believe in spamming clients with daily emails and you will have the option to unsubscribe from these communications at any time.
From time to time, we may also use your contact information to contact you for market research purposes
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us in writing. We will correct any information found to be incorrect.
Carantoc Arts & Crafts Ltd wish you happy, safe and ethical shopping!